Chatbots promised faster support and mostly delivered frustration: canned answers, endless loops, and a human agent at the end of it anyway. Agentic AI is a different bet entirely, resolving requests end-to-end using your actual knowledge base, not just deflecting them.

Join us as we go beyond the chatbot hype and look at what agentic AI actually does differently in customer support: understanding requests, pulling from real context, and resolving issues autonomously, so your team only steps in when it truly matters.

What You'll Learn

• Why chatbots hit a ceiling, and what agentic AI does differently.
• How AI agents resolve requests end-to-end using your knowledge base and past tickets.
• What to safely automate, and what should always reach a human.
• What "good" agentic support looks like in practice, not just in a pitch deck.

Perfect For

• Customer Support and CX Leaders rethinking their support stack.
• IT and Helpdesk Teams managing high request volume.
• Ops Leaders exploring where AI can safely take on real work.