Customer support teams are handling more conversations than ever, but simply adding more agents isn’t a sustainable way to scale.

In this session, we’ll explore how AI and Slack can transform customer support by helping teams understand requests, find relevant context, automate repetitive workflows, and resolve issues faster—all while keeping human agents in the loop when it matters.

From answering common questions to routing complex issues and taking action across support workflows, discover how AI can help your team scale customer support without compromising the customer experience.

What You'll Learn

• How AI can help support teams handle growing customer volumes.

• How to resolve customer requests directly through Slack.
• Using knowledge bases and past conversations to provide better answers.
• Which support workflows can be automated and when humans should step in.
• How to scale support operations without proportionally increasing headcount.

Perfect For

• Customer Support & CX Leaders

• Support Operations Teams
• Customer Success Leaders
• Support & Service Desk Managers
• Operations Leaders exploring AI automation