The Session introduces the concept of Connected Service using Slack and Salesforce, demonstrating how integrated service operations can transform field team performance and customer outcomes. Participants will engage in a hands-on group activity to solve a real-world scenario, followed by business case ideation where teams design solutions, identify ROI drivers, and pitch their ideas in real time. The session concludes with key takeaways and best practices that attendees can apply to drive service excellence within their own organizations.