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Strategies and Solutions for Slack-Powered Customer Experience

San Francisco

111 Minna Gallery and Event Space, 111 Minna Street, San Francisco, 94105

Feb 22, 1:00 – 3:00 AM

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In-person event
AutomationIncident managementNetworkingProductivitySlack apps

Hello Slack Enthusiasts,

Elevated response times, improved collaboration, and heightened customer satisfaction stand out as pivotal outcomes when engaging customers through Slack. Join us as our panel of experts delves into the most effective strategies for leveraging Slack as a powerful customer engagement tool. From onboarding support to community engagement and white-glove premium subscriptions, we'll explore the diverse applications of Slack in enhancing customer interactions. Through real-world examples, our panelists will shed light on the challenges they encounter in maintaining effective communication with customers and share insights that promise to elevate your customer engagement game.

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Panelists

  • Vidhya Vijayakumar

    Codefresh

    VP of Customers

  • Rachel Wu

    Iterable

    Senior Manager, Technical Support

  • Vlad Shlosberg

    Foqal

    CEO

  • Chris Martinez

    Idiomatic

    Co-founder, Co-CEO

  • Kat Gaines

    PagerDuty

    Developer Advocate, Process Improvement, Customer Experience

Host

  • Kevin Cox

    Foqal

    Head of Marketing

Organizers

  • Vlad Shlosberg

    Foqal

    CEO

  • Kevin Cox

    Foqal

    Marketing!

Global sponsor

Slack logo

Slack

Partners

Support Driven logo

Support Driven

CXAccelerator logo

CXAccelerator

PartnerHero logo

PartnerHero

Foqal logo

Foqal

When

When

Thursday, February 22, 2024
1:00 AM – 3:00 AM UTC

Agenda

Community Welcome & Networking
Startup Showcase
Panel Discussion
AMA & Networking

Global Sponsor