Slack workflows have moved beyond simple forms and notifications.

With the introduction of AI-powered workflow creation and conditional branching, workflows can now interpret inputs, make decisions, and trigger the right actions automatically.

Instead of building step-by-step processes that rely on humans to think, you can now:

• Generate workflows instantly using Slack AI

• Use AI within workflows to summarise, classify, and extract key information

• Apply conditional logic to route work based on real criteria

This session focuses on how to combine these capabilities to build workflows that actually run your processes, not just support them.

You’ll see practical examples across support, sales, and internal operations, and walk away with a clear understanding of what to implement immediately.

Agenda (30 mins)

Introduction: What’s Changed (5 mins)

• The shift from linear workflows to decision-based systems

• Why most workflows today are still manual

• Where AI and conditional logic fit

Build with Slack AI (10 mins)

• Generating a workflow using natural language

• Turning a prompt into a working process

• Editing and refining AI-generated workflows

Conditional Branching Deep Dive (10 mins)

• How branching works inside Slack workflows

• Designing workflows with multiple paths

• Example:

  • Support triage with AI classification + routing

  • Sales updates routed by deal size or priority

What to Deploy (5 mins)

• 2–3 workflows you can implement immediately

• Where AI adds value vs where it doesn’t

• Common mistakes to avoid

What You’ll Learn

• How to build workflows faster using AI

• How to design workflows that make decisions, not just pass information

• How to apply conditional logic to real business processes