AI and Slack: Transforming Customer Support Interactions

Bangalore

Dec 7, 6:30 – 7:30 AM (UTC)

Join us for "AI and slack : Transforming Customer Support interactions" a virtual event on how AI and Slack are transforming customer support by automating tasks, enhancing response times, and delivering personalized customer experiences. Join industry experts to discover best practices, real-world examples, and practical demos on using AI-powered tools within Slack to elevate customer support.

Virtual event
AIAutomationCollaboration

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Hello Slack Enthusiasts,

AI + Slack: The Future of Customer Support 🚀

December 7th, 12:00 – 1:00 PM IST

If the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. - Salesforce Research

See how industry leaders automate support tasks, slash response times, and deliver personalized experiences at scale. Live demos included.

Transform Your Customer Support in 60 Minutes!

Struggling with support ticket overload? Watch live as Radhakrishna Bollineni, IBM's AI Director and Rajesh Shanmugam, Troopr's CEO reveal how leading companies are:

  • Cutting response times by 60%
  • Automating 40% of routine tickets
  • Scaling support without adding headcount

See real Slack + AI implementations that turned support teams from overwhelmed to exceptional. Join industry leaders who've slashed response times, automated mundane tasks, and turned their support teams into customer happiness engines.

🎯 Perfect For:

  • Customer Support Leaders
  • CX Managers
  • Support Operations Teams
  • Product Managers
  • Tech Leaders exploring AI implementation

📋 What You'll Learn:

  • Speed Up Your Support Game: Master AI-Slack integrations that cut response times and automate workflows
  • Learn From The Best: Deep-dive into real customer support success stories using AI-Slack integration
  • Get Your AI Toolbox: Discover tested and proven tools and practices for AI-powered customer experiences
  • See It In Action: Watch live demos of AI features in Slack that transform support operations

🎤 Meet Your Speakers

Radhakrishna Bollineni: Director of AI & GenAI, IBM Architect behind IBM's AI transformation.Leading authority on conversational AI and customer experience automation. Learn his proven frameworks for AI-driven support excellence.

Rajesh Shanmugam: CEO, Troopr Labs Pioneer in AI-powered productivity solutions.Led game-changing Slack integrations for Fortune 500 companies. Discover his blueprint for 10x support team efficiency.

60 minutes with these industry veterans = months of trial and error saved

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Speakers

  • Radhakrishna Bollineni

    IBM

    Director - Artificial intelligence, Gen AI, Conversational AI & AGI

  • Rajesh Shanmugam

    Troopr Labs, Inc.

    CEO

When

When

Saturday, December 7, 2024
6:30 AM – 7:30 AM (UTC)

Agenda

6:30 AMIntroduction to Slack Community
6:45 AMSession by Radhakrishna Bollineni on Transforming Customer Support Interactions
7:00 AMQA session with Radhakrishna Bollineni
7:15 AMSession by Rajesh Shanmugam on AI and Slack: Application of Support Automations
7:30 AMQA Session with Rajesh Shanmugam

Organizer

  • Raj Shanmugam

    Troopr Labs Inc

    Community Lead

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