Support is moving closer to where work happens, inside Slack. This session explores how teams can capture, track, and resolve requests without leaving Slack, powered by seamless ticketing and AI Agents. Learn how leading innovators are transforming Slack into a true support hub, reducing friction, improving adoption, and delivering faster resolutions.

Join us for an exclusive session on the future of support automation inside Slack. Learn how modern teams are moving from simple ticketing to intelligent, autonomous agents that resolve requests end-to-end, without leaving Slack.

📋 What You’ll Learn

• How to run ticketing directly in Slack

• Ways AI Agents can resolve requests, not just log them

• Real examples of faster support + lighter workloads

🎯 Perfect For

• IT & Support Leaders modernizing service desks

• CX & Ops Teams managing requests at scale

• Slack Admins & Power Users exploring automation

🎤 Meet Your Speakers

Vlad Shlosberg: Vlad Shlosberg is the Founder and CEO of Foqal, a platform that helps companies transform internal support with AI and automation, enabling employees to get faster, smarter help directly within tools like Slack and Microsoft Teams. With a strong focus on building security into products from day one and ensuring seamless user adoption, Vlad emphasizes how small, iterative improvements can drive significant business impact.

Outside of his professional work, Vlad is passionate about cooking, Brazilian Jiu Jitsu, and spending time with his wife and their dog. He brings together deep technical expertise and a passion for efficiency to reimagine how internal teams deliver support in the modern workplace.

Rajesh Shanmugam: Rajesh is the CEO of Troopr Labs, where he focuses on leveraging AI to create powerful productivity tools. He has a proven track record of implementing impactful Slack integrations for leading enterprises like Netflix, Roku, and Snowflake, with a focus on helping support teams improve their workflows and deliver faster resolutions.