Community Event #6 - Slack for Enterprise Service Management

Name: Community Event #6 - Slack for Enterprise Service Management
Start: 2022-05-17T11:00:00+01:00
End: 2022-05-17T11:59:00+01:00

London

May 17, 2022, 10:00 – 10:59 AM

RSVP

VIEW AGENDA

Virtual event

Hello Slack Enthusiasts,

Join us for an event hosted jointly from London and Bangalore, and learn about ways to power up your ITSM and ESM solutions with Slack and Slack apps!

RSVP

VIEW AGENDA

Registration for this event is closed.
Please contact the event organizer for assistance.

Speakers

Riz Hasan

Adaptavist

Managing Consultant & Team Lead

Saurabh Sinha

Harmonize

Customer Success Manager

Thomas Boudier

Adaptavist

Technical Product Marketing Manager

When

Tuesday, May 17, 2022
10:00 AM – 10:59 AM UTC

Agenda

10:00 AM	Meet and greet	Introduction of the London Slack Community, hellos and welcomes.
10:10 AM	Introduction to ITSM and ESM	Riz Hasan from Adaptavist will give an introduction to ITSM and ESM and why you want this for your team!
10:25 AM	A hybrid work playbook for Slack	This talk by Saurabh Sinha will help you set up coordination of availabilities, desk booking, scheduling, flexible time off and other related aspects right inside Slack.
10:40 AM	Ways to cater to ESM in Slack with conversational ticketing	Thomas Boudier will showcase a few apps developed by ITSM and ESM market leaders and how they integrate with Slack for a seamless employee and customer experience
10:55 AM	Raffle and chat	This is our chance to get to know each other a bit better and share our experiences. Also, there's Slack goodies to win.