Join us for an event hosted jointly from London and Bangalore, and learn about ways to power up your ITSM and ESM solutions with Slack and Slack apps!
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Speakers
Riz Hasan
Adaptavist
Managing Consultant & Team Lead
Saurabh Sinha
Harmonize
Customer Success Manager
Thomas Boudier
Adaptavist
Technical Product Marketing Manager
Global sponsor
Slack
Partner
Adaptavist
When
Tuesday, May 17, 2022 10:00 AM – 10:59 AM UTC
Agenda
Meet and greet
Introduction of the London Slack Community, hellos and welcomes.
Introduction to ITSM and ESM
Riz Hasan from Adaptavist will give an introduction to ITSM and ESM and why you want this for your team!
A hybrid work playbook for Slack
This talk by Saurabh Sinha will help you set up coordination of availabilities, desk booking, scheduling, flexible time off and other related aspects right inside Slack.
Ways to cater to ESM in Slack with conversational ticketing
Thomas Boudier will showcase a few apps developed by ITSM and ESM market leaders and how they integrate with Slack for a seamless employee and customer experience
Raffle and chat
This is our chance to get to know each other a bit better and share our experiences. Also, there's Slack goodies to win.
