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Slack for Customer Support Leaders

New York

Jul 16, 7:30 – 9:00β€―PM (UTC)

Slack is the centerpiece for workplace operations and is quickly becoming the go-to tool for customer support teams. In this session, we will speak with Jared Gaynes (Thena), Sara Dillon (ex-Slack), and George Dilthey (Clay) about the future of hands-on customer support in Slack.

Hybrid event
AutomationCollaborationIncident managementProductivitySalesforce Customer 360

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Hello Slack Enthusiasts,

Slack has been transformational for collaboration across the workspace. But it has now expanded into customer success operations. This session will feature a panel of experts who use Slack to build unique and robust customer support operations for their teams, customers, and clients.

Introducing:

  • Jared Gaynes, GTM Lead at Thena, transforming customer experience with Slack.
  • Sara Dillon, ex-Slack Sales Leader, with experience in Slack for Healthcare.
  • George Dilthey, Head of Support at Clay, scaling personalized outreach with data enrichment.
The event will be moderated by Zach Hawtof, NYC Chapter Leader and CEO of Tightknit

This session will be held πŸ”΄ LIVE πŸ”΄ at the Salesforce Tower. If you've been following the NYC Chapter's journey of setting up an event in the tower, you know this is rare and an event you WILL. NOT. WANT. TO. MISS.

How to get tickets

This will be an extremely limited in-person event, so to keep things fair for those who do not check their email every 30 minutes (shoutout to those Slack-first individuals! πŸ’ͺ), we will release 40 tickets on Friday, June 28th at 11 AM ESTThe Eras Tour tickets might have been easier to get, so be vigilant!

Want to double your chances of a ticket? We'll be giving away 5 tickets to the individuals sharing the best LinkedIn posts about how they use Slack to solve problems at work. Here are the rules:

  1. Post on LinkedIn about how you use Slack for your job
  2. Include the hashtag #SlackCommunityNYC 
  3. Add the link to this event

We are very excited to see you there, and one special attendee (physical or virtual) will claim a set of exclusive Slack community plushies!


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Featured Presentation

Panelists

  • Jared Gaynes

    Thena

    Head of Sales

  • Sara Dillon

    Bryd

    Director of Sales

  • George Dilthey

    Clay

    Head of Support

Moderator

  • Zach Hawtof

    Tightknit

    Cofounder

When

When

Tuesday, July 16, 2024
7:30 PM – 9:00 PM (UTC)

Organizers

  • Kanav A

    Harmonize

    Community Lead

  • Shyam Bhojwani

    Workato Inc

    Community Lead

  • Zach Hawtof

    Tightknit

    Cofounder / CEO

  • Sara Dillon

    Bryd

Global sponsor

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Slack

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