Slack AMA: Kevin Albers, VP, Customer Experience at Slack

Slack Community HQ
Thu, Aug 25, 10:00 AM (PDT)

About this event

Kevin Albers is an energetic, enthusiastic IT leader with 15+ years of experience in leading a wide spectrum of business transforming initiatives. He's also the VP of customer experience at Slack. 

As graduate of GE’s IT Leadership Program, he is well versed in program management and customer relations. He brings a collaborative and innovative style to his work with a demonstrated ability to lead and motivate teams in global matrixed environments.

As Slack’s first Solutions Engineering leader, he spent 2+ years delivering value to new prospects and customers before taking on a leadership role in Customer Experience in 2017. In 2021, Kevin’s position evolved into the VP of Slack’s Customer Experience, delivering the success of the company’s support organization.

A few other facts about Kevin:

  • He has a 3 month old, Rafaël.
  • Music is his passion–he's always listening to new/old tunes and you’ll find him with a guitar in his hands during his free time.
  • Kevin developed the first-ever Slack/Salesforce integration way back in 2015 after Slack CEO, Stewart Butterfield said “it’s crazy that we can’t look up account information in Slack” and his EA at the time nudged Kevin to make it happen. And he did!

Curious about how Slack's customer experience team approaches customer support? Wondering what actually happens when you send an email to feedback@slack.com? Want to find out more about how Kevin balances life as a new parent alongside work? Kevin is here to answer your questions! 

Join us in the Slack workspace for an ask-me-anything

How it will work

  • This event takes place entirely in a Slack workspace, and does not have a virtual video component.
  • If you aren't already in the community workspace, you'll need to join us in Slack (check your registration email for access).
  • Once you're in the workspace, visit #slack-ama.
  • Click on the blue lightning bolt in the message composer. It's on the left of the input box on top of the plus sign.
  • Select the "Ask AMA question" workflow. This will open a dialog box where you can add your question.
  • Your question will be reviewed and then posted into the AMA channel.
  • The team will answer the question in the thread via text,  in in a video or audio clip. You can reply in thread, too!

About the Slack Community HQ chapter

This community is open to people from any industry and background who have an interest in the Slack platform. We can't wait to meet you!


Gentle Reminder

All attendees are expected to behave respectfully and appropriately, including during casual conversations. By attending or joining the workspace, you agree to follow these expectations. If you or anyone you notice feel uncomfortable, please reach out to the organizers. Please review the Code of Conduct before the event.

Speaker

Moderator

  • Elizabeth Kinsey

    Elizabeth Kinsey

    Slack

    Director, Community

    See Bio

When

Thursday, Aug 25
10:00 AM - 11:00 AM (PDT)

Organizers

  • Elizabeth Kinsey

    Elizabeth Kinsey

    Slack

    Director, Community

    View Profile
  • Jacob Gross

    Jacob Gross

    Slack

    Community Manager, Community Forums

    View Profile