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Slack AMA: Slack's incident management team

Slack Community HQ

Sep 21, 2023, 5:00 – 6:00 PM



Virtual event
Admins or Workspace ownersChannelsCollaborationIncident managementTransformation

Hello Slack Enthusiasts,

Do you ever wonder how Slack approaches the response to incidents? Join Alyssa and Scott from Slack's Customer Experience and Engineering teams as they give you a behind-the-scenes look at how we do incident management. Alyssa and Scott will be delighted to answer your questions.

Join us in the Slack workspace for an ask-me-anything

How it will work

  • This event takes place entirely in the Slack Community workspace, and does not have a virtual video component.
  • Join the Community workspace (check your registration email for access).
  • Once you're in the workspace, visit the #slack-ama channel
  • Go to the bookmarks bar and select "Workflows"
  • Select the "Ask AMA question" workflow. This will open a dialog box where you can add your question to the queue.
  • Your question will be reviewed and then posted into the public AMA channel.
  • The team will answer the question in the thread. You can reply in thread, too!

About the Slack Community HQ chapter

This community is open to people from any industry and background who have an interest in Slack. We can't wait to meet you!

Gentle Reminder

All attendees are expected to behave respectfully and appropriately, including during casual conversations. By attending or joining the workspace, you agree to follow these expectations. If you or anyone you notice feel uncomfortable, please reach out to the organizers. Please review the Code of Conduct before the event.



Registration for this event is closed.
Please contact the event organizer for assistance.


  • Alyssa Ioannou


    Incident Response Lead

  • Scott Nelson Windels


    Manager, Software Engineering


  • Jacob Gross


    Community @ Slack



Thursday, September 21, 2023
5:00 PM – 6:00 PM UTC


Start asking questions!
AMA ends

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