We tweaked some things too small to notice or too difficult to explain. We’ll return you to your regular, more interesting types of release next time (we hope). -A real release note from Slack, published for the world to see.
If you've ever engaged with (or seen) Slack on the internet, you've probably taken note of the tone in which we communicate—that is indeed intentional. At the next AMA, join Lisa, John and Bella as they give you an inside look into how Slack communicates online. Whether release notes or Twitter replies, the Slack voice is embedded in every part of our online presence. Learn more about each host by scrolling down the page and clicking "See bio."
Join us in the Slack workspace for an ask-me-anything
How it will work
About the Slack Community HQ chapter
This community is open to people from any industry and background who have an interest in the Slack platform. We can't wait to meet you!
All attendees are expected to behave respectfully and appropriately, including during casual conversations. By attending or joining the workspace, you agree to follow these expectations. If you or anyone you notice feel uncomfortable, please reach out to the organizers. Please review the Code of Conduct before the event.
Customer Experience Lead
Lisa Plachy is a Senior Copywriter on the Creative Team at Slack. Since she joined in late 2019, she has worked on everything from @SlackHQ tweets and emails to large-scale events and branding efforts. She’s based in San Francisco by way of Chicago, where she honed her skills in advertising agencies, design firms and, as freelancer, on writing assignments of all kinds. She also contributes to the Slack Design Team blog and spends her free time baking bread, eating bread and biking.
John Knight is a Copywriter at Slack. He joined the company several lifetimes ago in 2016 on the Customer Experience team, eventually ambling into the Creative corral after someone forgot to close the gate. As part of the Copy team he’s written for brand campaigns, landing pages and video scripts, and is the principal writer for Slack’s social media accounts and app release notes. When he’s not working he can be found taking in a movie, playing guitar, going for walks in Golden Gate Park and asking his cat to please get off the computer keyboard.
Bella is a Customer Experience Lead at Slack. Since joining the team in early 2019, Bella has been supporting customers over live chat and Twitter. When the pandemic began, she helped modernize Slack’s Twitter support onboarding for remote work. These days she hosts workshops on how Customer Experience agents approach voice and tone when helping customers. When she isn’t mentoring new teammates, you’ll find Bella playing Pokémon Go or bingeing the latest trash reality TV show with her pets.
Community Manager, Community Forums