Slack’s small-business community is back with another event! This time around, we’re welcoming small-biz community member Emma B-F, who will be discussing how you can achieve customer success mastery in Slack.

Learn from Emma the secrets of delivering exceptional customer success with limited resources by using Slack! This session is tailored for solopreneurs and small teams looking to punch above their weight in customer satisfaction and retention, and hit those Q3 and Q4 goals.

Attendees will take away:

• How to master the art of using Slack channels to truly hear your customers. Learn techniques for engaging in meaningful conversations, reading between the lines of digital communication, and responding with empathy and insight that makes customers feel valued and understood.
• How to transform your Slack workspace into a vibrant business command center. Learn strategies for facilitating customer-to-customer connections, showcasing customer stories, and creating exclusive experiences that strengthen emotional ties to your brand.
• Understanding how to leverage the strong connections you’ve built to drive tangible business outcomes. Learn techniques for naturally incorporating product education, gathering testimonials, and encouraging word-of-mouth referrals, all within the context of your Slack community.
• How to embed trust into your customer journey. Explore ways to make each customer's onboarding journey feel tailored and trusted, even at scale. Discover how to use Slack to create touchpoints that blend efficiency with a human approach, setting the stage for long-lasting relationships from day one.